Information We Collect
We may collect the following types of personal information when you interact with us:
1. Personal Identification Information: Name, contact details (phone number, email address), address, date of birth, and identification documents, AAdhaar verification, Aadhaar number, PAN number. (Electricity bill copy, Gas connection bill copy, Aadhaar copy, Passport copy, etc for address proof).
2. Financial Information: Bank details, credit/debit card numbers, payment history, and transaction data.
3. Insurance Information: Policy details, claim history, and other insurance-related information.
4. Usage Data: IP address, browser type, device information, browsing history, and interaction data on our website and platforms.
5. Cookies: We may use cookies and similar technologies to enhance your user experience. Cookies help us remember your preferences and personalise your visits.
How We Use Your Information
Your personal information is used for the following purposes:
- To process your requests and provide services such as insurance policy issuance, claims processing, and mutual fund investments.
- To improve customer support and respond to inquiries.
- To send transactional, promotional, and marketing communications (with your consent).
- To comply with legal obligations, such as tax and regulatory requirements.
- To improve our website and services through analysis of usage data.
Data Sharing and Third-Party Services
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:
- Payment processing, insurance partners, and mutual fund managers.
- Marketing platforms such as Meta, Google, and other advertising networks to personalise and deliver ads.
- Analytics services to improve user experience and optimise our website.
- Legal compliance with authorities when required by law.
- These third-party services may have access to your personal data, but they are obligated to maintain the confidentiality and security of your information
Payment Processing
Please note that Insurance Saathi does not use its own payment gateways nor are we partnered with any payment gateway providers. All payments for our services are processed through third-party payment platforms, such as banks or online payment processors, and we do not store or handle your financial data directly.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, it will be securely deleted.
In compliance with the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we ensure that your personal data is stored and processed with adequate safeguards in place to protect it from unauthorised access, alteration, or destruction.
Your Rights and Choices
As per the Indian Data Protection Law (under the Personal Data Protection Bill, 2019, and applicable rules), you have the right to:
- Access, update, or correct your personal information.
- Request the deletion of your data, subject to applicable legal obligations.
- Opt-out of marketing communications or update your preferences.
- Withdraw consent for data processing where consent is required.
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These include encryption, secure payment systems, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your interactions with our website and services. These technologies help us analyse trends, administer the website, track users’ movement, and gather demographic information. You can control the use of cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
In the event of significant changes to the policy, we will provide notice through email or prominent notice on our website.
Contact Us
By using our services, you acknowledge that you have read and understood this Privacy Policy. This policy is in compliance with applicable privacy laws, with Indian judicial laws, including the Information Technology Act, 2000 and the Personal Data Protection Bill, 2019, as well as Meta’s standards and international privacy regulations such as GDPR (General Data Protection Regulation) when applicable. Copyright © to Insurance Saathi V1.1 issued on 01-12-2024.
